Policies and terms · RiseUp Sleep Lab
Product warranty: 3 years on RiseUp pillows
Every pillow bought from RiseUp comes with a 3-year warranty from the date of purchase, covering manufacturing and material defects. This page sets out the full warranty terms: what is covered, what is not covered, and how to make a claim through our customer service team.
Full text of the product warranty terms
The warranty in brief
We at RiseUp are committed to quality and to the satisfaction of our customers, which is why we provide comprehensive warranty cover for our pillows. Every pillow bought from RiseUp comes with a 3-year warranty from the date of purchase, covering manufacturing and material defects. A claim is made by contacting customer service with your purchase invoice, a description of the problem and photographs of the defect.
- Warranty period
- 3 years from the date of purchase
- What is covered
- Manufacturing and material defects only
- What a claim needs
- Invoice, description of the problem and photographs
- Warranty enquiries
- support@riseup-il.co.il
Language: this English text is provided for your convenience. The Hebrew version of the product warranty is the binding one, and it prevails in the event of any discrepancy between the two.
How long does the warranty last?
Every pillow bought from RiseUp comes with a warranty of 3 years from the date of purchase. Please keep your purchase invoice: it is required in order to make a claim, and it establishes when the warranty period began.
What does the warranty cover?
The warranty covers manufacturing and material defects only. Such defects include, among others:
- Loose or open seams.
- Tears in the pillow filling.
- Distortion of the shape of the pillow arising from normal use.
This list illustrates the kinds of defect that are covered and is not a closed list: every manufacturing or material defect is assessed on its own merits by our customer service team.
What is not covered?
The warranty does not cover damage caused by incorrect use or incorrect care of the product, including:
- Exposure to water or to excessive moisture.
- Use of harsh chemical products to clean the pillow.
- Alterations or repairs carried out by a third party not authorised by us.
Further warranty terms, including the warranty certificate clause, are also set out in our shipping and refund policy.
How do I make a warranty claim?
If you run into a problem with your pillow during the warranty period, contact our customer service team in three simple steps.
- Gather the details we need: your purchase invoice, a description of the problem and photographs showing the defect.
- Send your claim to customer service by email at support@riseup-il.co.il or by phone on 077-644-1888.
- Once your claim reaches us, our customer service team will review the case and determine the steps needed to repair or replace the product.
The warranty and your rights under Israeli law
This warranty is given subject to the terms and limitations set out above, and it does not derogate from your rights under Israeli law.
We at RiseUp are proud of our products, and we undertake to do everything we can to give you the best service and the highest-quality products. If you have further questions about the warranty or about our service, please get in touch with us and we will be glad to help.
Warranty enquiries
RiseUp Sleep Lab customer service is available Sunday to Thursday, 09:00-17:30. So that we can handle your claim quickly, please attach your purchase invoice, a short description of the problem and photographs.
- Phone
- 077-644-1888
- Address (pickup by prior arrangement only)
- 9 HaSivim St., Petah Tikva 4959370, Israel