RISEUP SLEEP LAB · CUSTOMER SUPPORT
Contact RiseUp
RiseUp Sleep Lab, the orthopedic pillow specialists in Israel, answers on 077-644-1888, on WhatsApp and by email at support@riseup-il.co.il.
Three questions come up more than any others: which pillow suits the way you sleep, where your order is right now, and how to arrange an exchange or a warranty claim. Pick whichever channel suits you — every enquiry reaches the same team.
Everything at a glance
- Opening hours
- Sunday to Thursday, 09:00–17:30
- Fastest channel
- WhatsApp 058-420-3333
- Address and collection
- 9 HaSivim St., Petah Tikva 4959370, Israel — by prior arrangement only
A message sent after 17:30, on Friday or on Saturday is answered on the next business day.
How do you get in touch with RiseUp?
There are four ways to reach us: phone, WhatsApp, email and collection in person by prior arrangement from our address in Petah Tikva. All four go to the same support team, and we answer during opening hours — Sunday to Thursday, 09:00–17:30.
Phone
077-644-1888
Best for talking through which pillow fits your sleeping position, checking an existing order, or asking about the warranty.
Call now058-420-3333
The easiest way to ask something short, send a photo of the product or pass on an order number. Messages can be sent at any hour.
Open a WhatsApp chatsupport@riseup-il.co.il
For anything detailed: an exchange request, a warranty claim, an invoice, or a message with documents and photos attached.
Send an emailAddress and collection
9 HaSivim St., Petah Tikva 4959370
Orders can be collected by prior arrangement only. Opening hours: Sunday to Thursday, 09:00–17:30.
Open in Google MapsWhich channel should you use, and what for?
| Channel | Best for | Availability and response |
|---|---|---|
| Phone 077-644-1888 | Advice on choosing a pillow, a quick check on an order | Sunday to Thursday, 09:00–17:30 |
| WhatsApp 058-420-3333 | Short questions, sending a photo or an order number | Messages accepted at any hour; answered during opening hours |
| Email support@riseup-il.co.il | Exchanges, warranty claims, documents and invoices | Messages accepted at any hour; answered during opening hours |
| Collection — 9 HaSivim St., Petah Tikva | Picking up an order already placed on the website | By prior arrangement only, during opening hours |
Every channel reaches the same RiseUp Sleep Lab support team. Anything sent outside opening hours waits for the next business day.
- Home delivery ₪39
- 3-year warranty
- 60-night trial
- Secure SSL payment
Prefer to write? Send us a message
Fill in the form and we will come back to you during opening hours. So that the first reply is already a useful one, tell us what the message is about — choosing a pillow, an order, an exchange or a warranty claim — and add your order number if you have one.
Contact form
Fields marked with an asterisk are required. Your details are used only to answer you, in line with our privacy policy.
Frequently asked questions about replies, orders and collection
These are the questions people ask most before they get in touch: when we will reply, how to check an order, how to arrange collection in Petah Tikva, and what to do when a product needs to be exchanged or a warranty claim made.
When will you get back to me?
We reply during opening hours: Sunday to Thursday, 09:00–17:30. Anything sent after 17:30, on Friday or on Saturday waits for the next business day. If you need an answer straight away, WhatsApp and the phone line 077-644-1888 are the most direct channels.
How do I check the status of my order?
Every order gets a confirmation email with an order number. You can see the status in the My Account area of the site, or send us the order number on WhatsApp and we will check it for you. Orders go to the address entered at checkout, and delivery anywhere in Israel costs ₪39.
Can I collect my order instead of having it delivered?
Yes, free of charge and by prior arrangement only. Collection is from 9 HaSivim St., Petah Tikva 4959370, during opening hours. Agree a time with us by phone or on WhatsApp before you set off, so the order is packed and waiting. There is no walk-in service without an appointment.
I got my order details wrong — can they be changed?
If the order has not shipped yet, contact us as soon as you can with the order number, by phone or on WhatsApp, and we will update the details. If the parcel has already left us, you can use the 60-night trial and follow the shipping and refund policy.
Can you help me choose a pillow before I buy?
Gladly. Tell us how you sleep, the pillow height you are used to, and what bothers you in the morning. Our pillows are made to support the neck and help relieve pressure through the night, and we will point you to the model that suits you. You can also read our guide to choosing an orthopedic pillow first.
How do I make a warranty claim?
Email support@riseup-il.co.il with your order number, a short description of the problem and a photo of the product. Our warranty runs for three years and covers manufacturing defects. The full terms of cover are set out on the product warranty page.
Still not the answer you needed?
Tell us what you are trying to solve — we will help you find the right pillow or sort out your order.