{"id":9104,"date":"2026-09-02T18:36:39","date_gmt":"2026-09-02T15:36:39","guid":{"rendered":"https:\/\/riseup-il.co.il\/index.php\/en\/warranty\/"},"modified":"2026-09-02T23:08:02","modified_gmt":"2026-09-02T20:08:02","slug":"warranty","status":"publish","type":"page","link":"https:\/\/riseup-il.co.il\/index.php\/en\/warranty\/","title":{"rendered":"Product Warranty"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9104\" class=\"elementor elementor-9104\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6909d56 e-con-full e-flex e-con e-parent\" data-id=\"6909d56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9be5f0e elementor-widget elementor-widget-html\" data-id=\"9be5f0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n.ru-legal-hero,.ru-legal-hero *{box-sizing:border-box}\n.ru-legal-hero{--ru-navy:#011129;--ru-blue:#0baaf7;--ru-blue-soft:#52c9ff;--ru-fg:#fff;--ru-fg-2:#dce8f5;--ru-fg-3:#c3d8ee;--ru-radius:10px;--ru-radius-lg:14px;--ru-ease:cubic-bezier(.22,.7,.3,1);position:relative;z-index:0;isolation:isolate;overflow:hidden;margin:0;padding-block:clamp(36px,4.2vw,62px);background:radial-gradient(circle at 78% 45%,rgba(10,102,164,.48),transparent 36%),linear-gradient(120deg,#011129 0%,#032b52 54%,#01142e 100%);color:var(--ru-fg);font-family:\"Heebo\",\"Assistant\",Arial,sans-serif;font-size:16px;line-height:1.6;text-align:start;-webkit-font-smoothing:antialiased}\n.ru-legal-hero::before{content:\"\";position:absolute;inset:0;z-index:0;opacity:.14;background-image:linear-gradient(rgba(34,160,233,.22) 1px,transparent 1px),linear-gradient(90deg,rgba(34,160,233,.2) 1px,transparent 1px);background-size:55px 55px;-webkit-mask-image:linear-gradient(270deg,#000,transparent 68%);mask-image:linear-gradient(270deg,#000,transparent 68%);pointer-events:none}\n.ru-legal-hero .ru-lg-orb{position:absolute;z-index:0;inset-inline-start:-110px;inset-block-start:-90px;width:min(340px,58vw);aspect-ratio:1\/1;border-radius:50%;background:radial-gradient(circle,rgba(11,170,247,.42),transparent 68%);filter:blur(60px);pointer-events:none;will-change:transform;transform:translate3d(0,calc(var(--sy,0) * 26px),0)}\n.ru-legal-hero .ru-lg-orb.b{inset-inline-start:auto;inset-inline-end:6%;inset-block-start:auto;inset-block-end:-140px;width:min(300px,52vw);background:radial-gradient(circle,rgba(6,177,254,.26),transparent 70%);transform:translate3d(0,calc(var(--sy,0) * -18px),0)}\n.ru-legal-hero .ru-lg-wrap{position:relative;z-index:1;width:min(1288px,calc(100% - 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This page sets out the full warranty terms: what is covered, what is not covered, and how to make a claim through our customer service team.<\/p>\n    <ul class=\"ru-lg-meta ru-lg-rev\" style=\"--i:4\">\n      <li><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3.5\" y=\"5.5\" width=\"17\" height=\"15\" rx=\"2.2\"\/><path d=\"M7.7 3.5v4M16.3 3.5v4M3.5 10h17\"\/><\/svg><span>Last updated: <time datetime=\"2026-09-02\">2 September 2026<\/time><\/span><\/li>\n      <li><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 3.2 5.4 6v5.4c0 4.2 2.7 7.6 6.6 9.4 3.9-1.8 6.6-5.2 6.6-9.4V6z\"\/><path d=\"m9.4 11.9 1.9 1.9 3.5-3.7\"\/><\/svg><span>Warranty period: 3 years from the date of purchase<\/span><\/li>\n      <li><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M13.5 3.5H7.2A1.7 1.7 0 0 0 5.5 5.2v13.6a1.7 1.7 0 0 0 1.7 1.7h9.6a1.7 1.7 0 0 0 1.7-1.7V8.5z\"\/><path d=\"M13.5 3.5v5h5M8.7 13h6.6M8.7 16.4h4.6\"\/><\/svg><span>Applies to RiseUp pillows bought on this site<\/span><\/li>\n    <\/ul>\n  <\/div>\n  <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/riseup-il.co.il\/index.php\/en\/warranty\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/riseup-il.co.il\/index.php\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Product warranty\",\"item\":\"https:\/\/riseup-il.co.il\/index.php\/en\/warranty\/\"}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/riseup-il.co.il\/index.php\/en\/warranty\/#webpage\",\"url\":\"https:\/\/riseup-il.co.il\/index.php\/en\/warranty\/\",\"name\":\"Product warranty \u2014 3 years on RiseUp 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28px)}\n.ru-legal-doc .ru-lg-facts{grid-template-columns:minmax(0,1fr)}\n.ru-legal-doc .ru-lg-contact{grid-template-columns:minmax(0,1fr);padding:16px}\n.ru-legal-doc .ru-lg-more{grid-template-columns:minmax(0,1fr)}\n.ru-legal-doc .ru-lg-actions .ru-lg-btn{width:100%}\n.ru-legal-doc .ru-lg-tablewrap table{min-width:320px}\n.ru-legal-doc .ru-lg-tablewrap th,.ru-legal-doc .ru-lg-tablewrap td{padding:11px 12px}\n}\n@media (prefers-reduced-motion:no-preference){\n.ru-legal-doc.is-js .ru-lg-part{opacity:0;transform:translate3d(0,18px,0);transition:opacity .6s var(--ru-ease),transform .6s var(--ru-ease);transition-delay:calc(var(--i,0) * 60ms)}\n.ru-legal-doc.is-js .ru-lg-part.is-in{opacity:1;transform:none}\n}\n@media (prefers-reduced-motion:reduce){\n.ru-legal-doc *{animation:none!important;transition:none!important}\n.ru-legal-doc.is-js .ru-lg-part{opacity:1!important;transform:none!important}\n}\n<\/style>\n\n<section class=\"ru-legal-doc\" dir=\"ltr\" lang=\"en\" aria-labelledby=\"ru-enw-doc-h\">\n  <h2 class=\"ru-sr-only\" id=\"ru-enw-doc-h\">Full text of the product warranty terms<\/h2>\n  <div class=\"ru-lg-wrap\">\n    <div class=\"ru-lg-grid\">\n\n      <nav class=\"ru-lg-toc\" aria-labelledby=\"ru-enw-toc-h\">\n        <details class=\"ru-lg-toc-box\" open>\n          <summary class=\"ru-lg-toc-sum\">\n            <h2 class=\"ru-lg-toc-h\" id=\"ru-enw-toc-h\">On this page<\/h2>\n            <svg class=\"ru-lg-toc-ico\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m6.5 9.5 5.5 5.5 5.5-5.5\"\/><\/svg>\n          <\/summary>\n          <ol class=\"ru-lg-toc-list\">\n            <li><a href=\"#ru-enw-summary\">The warranty in brief<\/a><\/li>\n            <li><a href=\"#ru-enw-period\">How long does the warranty last?<\/a><\/li>\n            <li><a href=\"#ru-enw-covered\">What does the warranty cover?<\/a><\/li>\n            <li><a href=\"#ru-enw-excluded\">What is not covered?<\/a><\/li>\n            <li><a href=\"#ru-enw-claim\">How do I make a warranty claim?<\/a><\/li>\n            <li><a href=\"#ru-enw-general\">The warranty and your rights under Israeli law<\/a><\/li>\n            <li><a href=\"#ru-enw-contact\">Warranty enquiries<\/a><\/li>\n            <li><a href=\"#ru-enw-more\">Related documents<\/a><\/li>\n          <\/ol>\n          <p class=\"ru-lg-toc-foot\">A question about the warranty? Write to <a href=\"mailto:support@riseup-il.co.il\">support@riseup-il.co.il<\/a> or call <a href=\"tel:+972776441888\"><span dir=\"ltr\">077-644-1888<\/span><\/a>, Sunday to Thursday, 09:00-17:30.<\/p>\n        <\/details>\n      <\/nav>\n\n      <article class=\"ru-lg-prose\">\n\n        <div class=\"ru-lg-part\" id=\"ru-enw-summary\">\n          <h2>The warranty in brief<\/h2>\n          <p class=\"ru-lg-answer\">We at RiseUp are committed to quality and to the satisfaction of our customers, which is why we provide comprehensive warranty cover for our pillows. Every pillow bought from RiseUp comes with a 3-year warranty from the date of purchase, covering manufacturing and material defects. A claim is made by contacting customer service with your purchase invoice, a description of the problem and photographs of the defect.<\/p>\n          <dl class=\"ru-lg-facts\">\n            <div class=\"ru-lg-fact\"><dt>Warranty period<\/dt><dd>3 years from the date of purchase<\/dd><\/div>\n            <div class=\"ru-lg-fact\"><dt>What is covered<\/dt><dd>Manufacturing and material defects only<\/dd><\/div>\n            <div class=\"ru-lg-fact\"><dt>What a claim needs<\/dt><dd>Invoice, description of the problem and photographs<\/dd><\/div>\n            <div class=\"ru-lg-fact\"><dt>Warranty enquiries<\/dt><dd><a href=\"mailto:support@riseup-il.co.il\">support@riseup-il.co.il<\/a><\/dd><\/div>\n          <\/dl>\n          <div class=\"ru-lg-note\">\n            <p><strong>Language:<\/strong> this English text is provided for your convenience. The <a href=\"\/index.php\/product-warranty\/\" hreflang=\"he\">Hebrew version of the product warranty<\/a> is the binding one, and it prevails in the event of any discrepancy between the two.<\/p>\n          <\/div>\n        <\/div>\n\n        <div class=\"ru-lg-part\" id=\"ru-enw-period\">\n          <h2>How long does the warranty last?<\/h2>\n          <p>Every pillow bought from RiseUp comes with a warranty of <strong>3 years from the date of purchase<\/strong>. Please keep your purchase invoice: it is required in order to make a claim, and it establishes when the warranty period began.<\/p>\n        <\/div>\n\n        <div class=\"ru-lg-part\" id=\"ru-enw-covered\">\n          <h2>What does the warranty cover?<\/h2>\n          <p>The warranty covers manufacturing and material defects only. Such defects include, among others:<\/p>\n          <ul class=\"ru-lg-list\">\n            <li>Loose or open seams.<\/li>\n            <li>Tears in the pillow filling.<\/li>\n            <li>Distortion of the shape of the pillow arising from normal use.<\/li>\n          <\/ul>\n          <p>This list illustrates the kinds of defect that are covered and is not a closed list: every manufacturing or material defect is assessed on its own merits by our customer service team.<\/p>\n        <\/div>\n\n        <div class=\"ru-lg-part\" id=\"ru-enw-excluded\">\n          <h2>What is not covered?<\/h2>\n          <p>The warranty does not cover damage caused by incorrect use or incorrect care of the product, including:<\/p>\n          <ul class=\"ru-lg-list\">\n            <li>Exposure to water or to excessive moisture.<\/li>\n            <li>Use of harsh chemical products to clean the pillow.<\/li>\n            <li>Alterations or repairs carried out by a third party not authorised by us.<\/li>\n          <\/ul>\n          <div class=\"ru-lg-note\">\n            <p>Further warranty terms, including the <strong>warranty certificate<\/strong> clause, are also set out in our <a href=\"\/index.php\/en\/shipping\/#ru-ens-warranty\">shipping and refund policy<\/a>.<\/p>\n          <\/div>\n        <\/div>\n\n        <div class=\"ru-lg-part\" id=\"ru-enw-claim\">\n          <h2>How do I make a warranty claim?<\/h2>\n          <p class=\"ru-lg-answer\">If you run into a problem with your pillow during the warranty period, contact our customer service team in three simple steps.<\/p>\n          <ol class=\"ru-lg-steps\">\n            <li>Gather the details we need: your <strong>purchase invoice<\/strong>, a <strong>description of the problem<\/strong> and <strong>photographs showing the defect<\/strong>.<\/li>\n            <li>Send your claim to customer service by email at <a href=\"mailto:support@riseup-il.co.il\">support@riseup-il.co.il<\/a> or by phone on <a href=\"tel:+972776441888\"><span dir=\"ltr\">077-644-1888<\/span><\/a>.<\/li>\n            <li>Once your claim reaches us, our customer service team will review the case and determine the steps needed to repair or replace the product.<\/li>\n          <\/ol>\n        <\/div>\n\n        <div class=\"ru-lg-part\" id=\"ru-enw-general\">\n          <h2>The warranty and your rights under Israeli law<\/h2>\n          <div class=\"ru-lg-note\">\n            <p>This warranty is given subject to the terms and limitations set out above, <strong>and it does not derogate from your rights under Israeli law<\/strong>.<\/p>\n          <\/div>\n          <p>We at RiseUp are proud of our products, and we undertake to do everything we can to give you the best service and the highest-quality products. If you have further questions about the warranty or about our service, please <a href=\"\/index.php\/en\/contact\/\">get in touch with us<\/a> and we will be glad to help.<\/p>\n        <\/div>\n\n        <div class=\"ru-lg-part\" id=\"ru-enw-contact\">\n          <h2>Warranty enquiries<\/h2>\n          <div class=\"ru-lg-contact\">\n            <p class=\"ru-lg-cfull\">RiseUp Sleep Lab customer service is available Sunday to Thursday, 09:00-17:30. So that we can handle your claim quickly, please attach your purchase invoice, a short description of the problem and photographs.<\/p>\n            <dl>\n              <dt>Email<\/dt>\n              <dd><a href=\"mailto:support@riseup-il.co.il\">support@riseup-il.co.il<\/a><\/dd>\n            <\/dl>\n            <dl>\n              <dt>Phone<\/dt>\n              <dd><a href=\"tel:+972776441888\"><span dir=\"ltr\">077-644-1888<\/span><\/a><\/dd>\n            <\/dl>\n            <dl class=\"ru-lg-cfull\">\n              <dt>Address (pickup by prior arrangement only)<\/dt>\n              <dd>9 HaSivim St., Petah Tikva 4959370, Israel<\/dd>\n            <\/dl>\n            <div class=\"ru-lg-actions ru-lg-cfull\">\n              <a class=\"ru-lg-btn primary\" href=\"mailto:support@riseup-il.co.il\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3.2\" y=\"5.4\" width=\"17.6\" height=\"13.2\" rx=\"2.2\"\/><path d=\"m3.6 7 8.4 6 8.4-6\"\/><\/svg>Open a warranty claim by email<\/a>\n              <a class=\"ru-lg-btn\" href=\"https:\/\/wa.me\/972584203333\" rel=\"noopener noreferrer\" target=\"_blank\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M20.2 11.6a7.9 7.9 0 0 1-11.6 7l-4.4 1.2 1.2-4.3A7.9 7.9 0 1 1 20.2 11.6z\"\/><\/svg>Message us on WhatsApp<span class=\"ru-sr-only\"> (opens in a new window)<\/span><\/a>\n            <\/div>\n          <\/div>\n        <\/div>\n\n        <div class=\"ru-lg-part\" id=\"ru-enw-more\">\n          <h2>Related documents<\/h2>\n          <ul class=\"ru-lg-more\">\n            <li><a href=\"\/index.php\/en\/shipping\/\"><b>Shipping and refund policy<\/b><span>Delivery times, cancelling a purchase and refunds<\/span><\/a><\/li>\n            <li><a href=\"\/index.php\/en\/privacy\/\"><b>Privacy policy<\/b><span>What information we collect and how you can inspect it<\/span><\/a><\/li>\n            <li><a href=\"\/index.php\/en\/accessibility\/\"><b>Accessibility statement<\/b><span>Israeli Standard 5568, WCAG 2.1 AA and how to report a problem<\/span><\/a><\/li>\n          <\/ul>\n        <\/div>\n\n      <\/article>\n    <\/div>\n  <\/div>\n<\/section>\n\n<script>\n(function(){\n  var docs = document.querySelectorAll('.ru-legal-doc');\n  if (!docs.length) return;\n  var HEAD = 100;\n  var mqR = window.matchMedia ? window.matchMedia('(prefers-reduced-motion: reduce)') : null;\n  var reduce = !!(mqR && mqR.matches);\n  var mqN = window.matchMedia ? window.matchMedia('(max-width: 900px)') : null;\n\n  function bind(mq, fn){\n    if (!mq) return;\n    if (mq.addEventListener) mq.addEventListener('change', fn);\n    else if (mq.addListener) mq.addListener(fn);\n  }\n  function scrollTop(){\n    return window.pageYOffset || (document.documentElement && document.documentElement.scrollTop) || 0;\n  }\n\n  Array.prototype.forEach.call(docs, function(root){\n    if (root.getAttribute('data-ru-legal') === '1') return;\n    root.setAttribute('data-ru-legal', '1');\n\n    var box = root.querySelector('.ru-lg-toc-box');\n    var links = root.querySelectorAll('.ru-lg-toc-list a[href^=\"#\"]');\n    var parts = root.querySelectorAll('.ru-lg-part');\n    var pairs = [];\n\n    Array.prototype.forEach.call(links, function(link){\n      var href = link.getAttribute('href') || '';\n      if (href.length < 2 || href.charAt(0) !== '#') return;\n      var target = null;\n      try { target = root.querySelector(href); } catch (e) { target = null; }\n      if (!target) return;\n      pairs.push({ link: link, target: target });\n      link.addEventListener('click', function(ev){\n        if (ev.defaultPrevented || ev.metaKey || ev.ctrlKey || ev.shiftKey || ev.altKey) return;\n        ev.preventDefault();\n        var top = target.getBoundingClientRect().top + scrollTop() - HEAD;\n        if (top < 0) top = 0;\n        try { window.scrollTo({ top: top, behavior: reduce ? 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This page sets out the full warranty terms: what is covered, what is not covered, and how to [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":9097,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9104","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Product Warranty | 3 Years on RiseUp Pillows<\/title>\n<meta name=\"description\" content=\"Every RiseUp pillow comes with a 3-year warranty from the date of purchase, covering manufacturing and material defects. 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