{"id":9100,"date":"2026-09-02T18:36:30","date_gmt":"2026-09-02T15:36:30","guid":{"rendered":"https:\/\/riseup-il.co.il\/index.php\/en\/contact\/"},"modified":"2026-09-24T20:51:54","modified_gmt":"2026-09-24T17:51:54","slug":"contact","status":"publish","type":"page","link":"https:\/\/riseup-il.co.il\/index.php\/en\/contact\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9100\" class=\"elementor elementor-9100\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64e0d29 e-con-full e-flex e-con e-parent\" data-id=\"64e0d29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1a3be0 elementor-widget elementor-widget-html\" data-id=\"a1a3be0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n\/* ===== 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.ru-cth-panel{transform:none!important}\n  .ru-cth-en.ru-rv [data-ru-rv]{opacity:1!important;transform:none!important}\n}\n<\/style>\n\n<section class=\"ru-cth-en\" lang=\"en\" dir=\"ltr\" aria-labelledby=\"ru-cthen-h1\">\n  <div class=\"ru-cth-orb ru-cth-orb-a\" aria-hidden=\"true\"><\/div>\n  <div class=\"ru-cth-orb ru-cth-orb-b\" aria-hidden=\"true\"><\/div>\n\n  <div class=\"ru-cth-wrap\">\n    <nav class=\"ru-cth-bc\" aria-label=\"Breadcrumb\">\n      <ol>\n        <li><a href=\"\/index.php\/en\/\">Home<\/a><\/li>\n        <li aria-current=\"page\">Contact<\/li>\n      <\/ol>\n    <\/nav>\n\n    <div class=\"ru-cth-grid\">\n      <div class=\"ru-cth-copy\">\n        <p class=\"ru-cth-eyebrow\" data-ru-rv style=\"--i:0\">RISEUP SLEEP LAB \u00b7 CUSTOMER SUPPORT<\/p>\n        <h1 id=\"ru-cthen-h1\" data-ru-rv style=\"--i:1\">Contact RiseUp<\/h1>\n        <p class=\"ru-cth-lead\" data-ru-rv style=\"--i:2\">\n          RiseUp Sleep Lab, the orthopedic pillow specialists in Israel, answers on\n          <a href=\"tel:+972776441888\"><span dir=\"ltr\">077-644-1888<\/span><\/a>,\n          on WhatsApp and by email at <a href=\"mailto:support@riseup-il.co.il\"><span dir=\"ltr\">support@riseup-il.co.il<\/span><\/a>.\n        <\/p>\n        <p class=\"ru-cth-sub\" data-ru-rv style=\"--i:3\">\n          Three questions come up more than any others: which pillow suits the way you sleep,\n          where your order is right now, and how to arrange an exchange or a warranty claim.\n          Pick whichever channel suits you \u2014 every enquiry reaches the same team.\n        <\/p>\n        <div class=\"ru-cth-actions\" data-ru-rv style=\"--i:4\">\n          <a class=\"ru-cth-btn ru-cth-btn-primary\" href=\"https:\/\/wa.me\/972584203333\" target=\"_blank\" rel=\"noopener noreferrer\">\n            <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M20 11.5a8 8 0 0 1-11.8 7L4 20l1.4-4.1A8 8 0 1 1 20 11.5Z\"\/><path d=\"M8.7 8.1c.5 3.5 2.4 5.4 5.9 6l1.2-1.5\"\/><\/svg>\n            Message us on WhatsApp\n          <\/a>\n          <a class=\"ru-cth-btn\" href=\"tel:+972776441888\">\n            <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M5 4h4l2 5-2.4 1.5a14 14 0 0 0 4.9 4.9L15 13l5 2v4c0 1.1-.9 2-2 2C9.7 20.5 3.5 14.3 3 6c0-1.1.9-2 2-2Z\"\/><\/svg>\n            Call <span dir=\"ltr\">077-644-1888<\/span>\n          <\/a>\n        <\/div>\n      <\/div>\n\n      <div class=\"ru-cth-panel\" data-ru-tilt data-ru-rv style=\"--i:5\">\n        <p class=\"ru-cth-panel-t\">Everything at a glance<\/p>\n        <dl>\n          <div class=\"ru-cth-row\">\n            <dt>Opening hours<\/dt>\n            <dd>Sunday to Thursday, <span dir=\"ltr\">09:00\u201317:30<\/span><\/dd>\n          <\/div>\n          <div class=\"ru-cth-row\">\n            <dt>Fastest channel<\/dt>\n            <dd><a href=\"https:\/\/wa.me\/972584203333\" target=\"_blank\" rel=\"noopener noreferrer\">WhatsApp <span dir=\"ltr\">058-420-3333<\/span><\/a><\/dd>\n          <\/div>\n          <div class=\"ru-cth-row\">\n            <dt>Address and collection<\/dt>\n            <dd><a href=\"https:\/\/maps.app.goo.gl\/B4VBDZGDpS2P5PQn8\" target=\"_blank\" rel=\"noopener noreferrer\">9 HaSivim St., Petah Tikva 4959370, Israel<\/a> \u2014 by prior arrangement only<\/dd>\n          <\/div>\n        <\/dl>\n        <p class=\"ru-cth-note\">A message sent after <span dir=\"ltr\">17:30<\/span>, on Friday or on Saturday is answered on the next business day.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <script type=\"application\/ld+json\">\n  {\n    \"@context\": \"https:\/\/schema.org\",\n    \"@graph\": [\n      {\n        \"@type\": \"Organization\",\n        \"@id\": \"https:\/\/riseup-il.co.il\/#organization\",\n        \"name\": \"RiseUp Sleep Lab\",\n        \"alternateName\": \"RiseUp\",\n        \"url\": \"https:\/\/riseup-il.co.il\/\",\n        \"description\": \"RiseUp Sleep Lab \u2014 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scroll reveal *\/\n.ru-cmg-en.ru-rv [data-ru-rv]{opacity:0;transform:translateY(18px);transition:opacity .6s var(--ru-ease),transform .6s var(--ru-ease);transition-delay:calc(var(--i,0)*70ms)}\n.ru-cmg-en.ru-rv [data-ru-rv].is-in{opacity:1;transform:none}\n\n@media(max-width:900px){\n  .ru-cmg-en .ru-cmg-grid{grid-template-columns:repeat(2,minmax(0,1fr))}\n  .ru-cmg-en .ru-cmg-strip{grid-template-columns:repeat(2,minmax(0,1fr))}\n  .ru-cmg-en .ru-cmg-card{transform:none!important}\n}\n@media(max-width:560px){\n  .ru-cmg-en .ru-cmg-wrap{width:calc(100% - 28px)}\n  .ru-cmg-en .ru-cmg-grid,.ru-cmg-en .ru-cmg-strip{grid-template-columns:1fr}\n  .ru-cmg-en table{min-width:520px}\n}\n@media (prefers-reduced-motion:reduce){\n  .ru-cmg-en *{animation:none!important;transition:none!important}\n  .ru-cmg-en .ru-cmg-card{transform:none!important}\n  .ru-cmg-en.ru-rv [data-ru-rv]{opacity:1!important;transform:none!important}\n}\n<\/style>\n\n<section class=\"ru-cmg-en\" lang=\"en\" dir=\"ltr\" aria-labelledby=\"ru-cmgen-h2\">\n  <div class=\"ru-cmg-wrap\">\n    <div class=\"ru-cmg-head\">\n      <h2 id=\"ru-cmgen-h2\" data-ru-rv style=\"--i:0\">How do you get in touch with RiseUp?<\/h2>\n      <p class=\"ru-cmg-intro\" data-ru-rv style=\"--i:1\">\n        There are four ways to reach us: <strong>phone<\/strong>, <strong>WhatsApp<\/strong>, <strong>email<\/strong>\n        and <strong>collection in person by prior arrangement<\/strong> from our address in Petah Tikva. All four go to\n        the same support team, and we answer during opening hours \u2014 Sunday to Thursday, <span dir=\"ltr\">09:00\u201317:30<\/span>.\n      <\/p>\n    <\/div>\n\n    <div class=\"ru-cmg-grid\">\n      <a class=\"ru-cmg-card\" data-ru-tilt data-ru-rv style=\"--i:2\" href=\"tel:+972776441888\">\n        <span class=\"ru-cmg-ico\" aria-hidden=\"true\">\n          <svg viewBox=\"0 0 24 24\" focusable=\"false\" aria-hidden=\"true\"><path d=\"M5 4h4l2 5-2.4 1.5a14 14 0 0 0 4.9 4.9L15 13l5 2v4c0 1.1-.9 2-2 2C9.7 20.5 3.5 14.3 3 6c0-1.1.9-2 2-2Z\"\/><\/svg>\n        <\/span>\n        <h3>Phone<\/h3>\n        <p class=\"ru-cmg-val\"><span dir=\"ltr\">077-644-1888<\/span><\/p>\n        <p class=\"ru-cmg-hint\">Best for talking through which pillow fits your sleeping position, checking an existing order, or asking about the warranty.<\/p>\n        <span class=\"ru-cmg-go\">Call now\n          <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M14 5l-7 7 7 7\"\/><\/svg>\n        <\/span>\n      <\/a>\n\n      <a class=\"ru-cmg-card\" data-ru-tilt data-ru-rv style=\"--i:3\" href=\"https:\/\/wa.me\/972584203333\" target=\"_blank\" rel=\"noopener noreferrer\">\n        <span class=\"ru-cmg-ico\" aria-hidden=\"true\">\n          <svg viewBox=\"0 0 24 24\" focusable=\"false\" aria-hidden=\"true\"><path d=\"M20 11.5a8 8 0 0 1-11.8 7L4 20l1.4-4.1A8 8 0 1 1 20 11.5Z\"\/><path d=\"M8.7 8.1c.5 3.5 2.4 5.4 5.9 6l1.2-1.5\"\/><\/svg>\n        <\/span>\n        <h3>WhatsApp<\/h3>\n        <p class=\"ru-cmg-val\"><span dir=\"ltr\">058-420-3333<\/span><\/p>\n        <p class=\"ru-cmg-hint\">The easiest way to ask something short, send a photo of the product or pass on an order number. Messages can be sent at any hour.<\/p>\n        <span class=\"ru-cmg-go\">Open a WhatsApp chat\n          <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M14 5l-7 7 7 7\"\/><\/svg>\n        <\/span>\n      <\/a>\n\n      <a class=\"ru-cmg-card\" data-ru-tilt data-ru-rv style=\"--i:4\" href=\"mailto:support@riseup-il.co.il\">\n        <span class=\"ru-cmg-ico\" aria-hidden=\"true\">\n          <svg viewBox=\"0 0 24 24\" focusable=\"false\" aria-hidden=\"true\"><rect x=\"3\" y=\"5.5\" width=\"18\" height=\"13\" rx=\"2.2\"\/><path d=\"m3.8 7 8.2 6 8.2-6\"\/><\/svg>\n        <\/span>\n        <h3>Email<\/h3>\n        <p class=\"ru-cmg-val\"><span dir=\"ltr\">support@riseup-il.co.il<\/span><\/p>\n        <p class=\"ru-cmg-hint\">For anything detailed: an exchange request, a warranty claim, an invoice, or a message with documents and photos attached.<\/p>\n        <span class=\"ru-cmg-go\">Send an email\n          <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M14 5l-7 7 7 7\"\/><\/svg>\n        <\/span>\n      <\/a>\n\n      <a class=\"ru-cmg-card\" data-ru-tilt data-ru-rv style=\"--i:5\" href=\"https:\/\/maps.app.goo.gl\/B4VBDZGDpS2P5PQn8\" target=\"_blank\" rel=\"noopener noreferrer\">\n        <span class=\"ru-cmg-ico\" aria-hidden=\"true\">\n          <svg viewBox=\"0 0 24 24\" focusable=\"false\" aria-hidden=\"true\"><path d=\"M12 21s7-5.6 7-11a7 7 0 1 0-14 0c0 5.4 7 11 7 11Z\"\/><circle cx=\"12\" cy=\"10\" r=\"2.6\"\/><\/svg>\n        <\/span>\n        <h3>Address and collection<\/h3>\n        <p class=\"ru-cmg-val\">9 HaSivim St., Petah Tikva 4959370<\/p>\n        <p class=\"ru-cmg-hint\">Orders can be collected by prior arrangement only. Opening hours: Sunday to Thursday, <span dir=\"ltr\">09:00\u201317:30<\/span>.<\/p>\n        <span class=\"ru-cmg-go\">Open in Google Maps\n          <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M14 5l-7 7 7 7\"\/><\/svg>\n        <\/span>\n      <\/a>\n    <\/div>\n\n    <div class=\"ru-cmg-tablecard\" data-ru-rv style=\"--i:6\">\n      <h3 id=\"ru-cmgen-t3\">Which channel should you use, and what for?<\/h3>\n      <div class=\"ru-cmg-scroll\" role=\"region\" aria-labelledby=\"ru-cmgen-t3\" tabindex=\"0\">\n        <table aria-labelledby=\"ru-cmgen-t3\" aria-describedby=\"ru-cmgen-tnote\">\n          <thead>\n            <tr><th scope=\"col\">Channel<\/th><th scope=\"col\">Best for<\/th><th scope=\"col\">Availability and response<\/th><\/tr>\n          <\/thead>\n          <tbody>\n            <tr>\n              <th scope=\"row\">Phone <span dir=\"ltr\">077-644-1888<\/span><\/th>\n              <td>Advice on choosing a pillow, a quick check on an order<\/td>\n              <td>Sunday to Thursday, <span dir=\"ltr\">09:00\u201317:30<\/span><\/td>\n            <\/tr>\n            <tr>\n              <th scope=\"row\">WhatsApp <span dir=\"ltr\">058-420-3333<\/span><\/th>\n              <td>Short questions, sending a photo or an order number<\/td>\n              <td>Messages accepted at any hour; answered during opening hours<\/td>\n            <\/tr>\n            <tr>\n              <th scope=\"row\">Email <span dir=\"ltr\">support@riseup-il.co.il<\/span><\/th>\n              <td>Exchanges, warranty claims, documents and invoices<\/td>\n              <td>Messages accepted at any hour; answered during opening hours<\/td>\n            <\/tr>\n            <tr>\n              <th scope=\"row\">Collection \u2014 9 HaSivim St., Petah Tikva<\/th>\n              <td>Picking up an order already placed on the website<\/td>\n              <td>By prior arrangement only, during opening hours<\/td>\n            <\/tr>\n          <\/tbody>\n        <\/table>\n      <\/div>\n      <p class=\"ru-cmg-tnote\" id=\"ru-cmgen-tnote\">Every channel reaches the same RiseUp Sleep Lab support team. Anything sent outside opening hours waits for the next business day.<\/p>\n    <\/div>\n\n    <ul class=\"ru-cmg-strip\" data-ru-rv style=\"--i:7\">\n      <li><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 6.2h11.2v10.1H3zM14.2 9.2h3.2l3.6 3.6v3.5h-6.8z\"\/><circle cx=\"7.1\" cy=\"17.4\" r=\"1.8\"\/><circle cx=\"17.5\" cy=\"17.4\" r=\"1.8\"\/><\/svg>Home delivery \u20aa39<\/li>\n      <li><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"9.1\" r=\"5.2\"\/><path d=\"m8.7 13.2-1 7 4.3-2.6 4.3 2.6-1-7M9.9 9.2l1.4 1.4 2.9-3\"\/><\/svg>3-year warranty<\/li>\n      <li><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3.5\" y=\"5.5\" width=\"17\" height=\"15\" rx=\"2.2\"\/><path d=\"M7.7 3.5v4M16.3 3.5v4M3.5 10h17\"\/><\/svg>60-night trial<\/li>\n      <li><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"5\" y=\"10\" width=\"14\" height=\"10\" rx=\"2.1\"\/><path d=\"M8.4 10V7.3a3.6 3.6 0 0 1 7.2 0V10M12 14v2.4\"\/><\/svg>Secure SSL payment<\/li>\n    <\/ul>\n  <\/div>\n<\/section>\n\n<script>\n(function(){\n  var roots = document.querySelectorAll('.ru-cmg-en');\n  if (!roots.length) return;\n  var mq = window.matchMedia || null;\n  var reduce = mq ? window.matchMedia('(prefers-reduced-motion: reduce)').matches : false;\n  var coarse = mq ? window.matchMedia('(pointer: coarse)').matches : true;\n\n  Array.prototype.forEach.call(roots, function(root){\n    if (!root || root.getAttribute('data-ru-init') === '1') return;\n    root.setAttribute('data-ru-init', '1');\n\n    var items = root.querySelectorAll('[data-ru-rv]');\n    if (items.length) {\n      root.classList.add('ru-rv');\n      if (reduce || !('IntersectionObserver' in window)) {\n        Array.prototype.forEach.call(items, function(el){ el.classList.add('is-in'); });\n      } else {\n        var io = new IntersectionObserver(function(entries, obs){\n          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8).toFixed(2) + 'deg) translateZ(0)';\n      });\n      var reset = function(){ el.style.transform = ''; };\n      el.addEventListener('pointerleave', reset);\n      el.addEventListener('blur', reset);\n    });\n  });\n})();\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-082c33e e-con-full e-flex e-con e-parent\" data-id=\"082c33e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4716239 elementor-widget elementor-widget-html\" data-id=\"4716239\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n\/* ===== RiseUp EN \u2014 Contact form (root: .ru-cfm-en) \u2014 wraps a Contact Form 7 shortcode ===== *\/\n.ru-cfm-en,.ru-cfm-en *{box-sizing:border-box}\n.ru-cfm-en{\n  --ru-navy:#011129;--ru-navy-2:#021732;--ru-navy-3:#01142e;--ru-navy-4:#052a4c;\n  --ru-blue:#0baaf7;--ru-blue-hi:#06b1fe;--ru-blue-lo:#0c97fd;--ru-blue-soft:#52c9ff;\n  --ru-ink:#0a1d3b;--ru-muted:#68758a;--ru-muted-2:#5f6d82;\n  --ru-line:#e0e5ec;--ru-line-2:#dce3eb;\n  --ru-soft:#f6f7fa;--ru-soft-2:#f0f4fa;--ru-white:#fff;\n  --ru-good:#16875e;\n  --ru-radius:10px;--ru-radius-lg:14px;--ru-radius-sm:6px;\n  --ru-shadow:0 8px 22px rgba(16,33,58,.07);\n  --ru-shadow-lg:0 22px 50px rgba(5,20,45,.16);\n  --ru-glow:0 0 44px rgba(9,161,244,.25);\n  --ru-ease:cubic-bezier(.22,.7,.3,1);\n  --ru-body:#3f4d63;\n  --ru-field-line:#77869a;\n  --ru-err:#b3261e;\n  position:relative;overflow:hidden;direction:ltr;margin:0;\n  padding-block:clamp(48px,5.5vw,84px);\n  background:linear-gradient(180deg,#fff 0%,#fff 55%,var(--ru-soft) 100%);\n  color:var(--ru-ink);\n  font-family:\"Heebo\",\"Assistant\",Arial,sans-serif;\n  line-height:1.6;\n}\n.ru-cfm-en .ru-sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;border:0}\n.ru-cfm-en .ru-cfm-wrap{width:min(1288px,calc(100% - 40px));margin-inline:auto}\n.ru-cfm-en .ru-cfm-head{max-width:74ch;margin-block-end:clamp(24px,2.6vw,36px)}\n.ru-cfm-en h2{margin:0 0 12px;font-size:clamp(26px,2.5vw,34px);font-weight:800;line-height:1.08;letter-spacing:-.8px;color:var(--ru-ink)}\n.ru-cfm-en .ru-cfm-intro{margin:0;color:var(--ru-body);font-size:clamp(15px,1.1vw,16.5px);line-height:1.7}\n\n.ru-cfm-en .ru-cfm-grid{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(0,1fr);gap:clamp(18px,2vw,28px);align-items:start;perspective:1200px}\n\n\/* --- form card --- *\/\n.ru-cfm-en .ru-cfm-card{position:relative;padding:clamp(20px,2.1vw,32px);border:1px solid var(--ru-line);border-radius:var(--ru-radius-lg);background:var(--ru-white);box-shadow:var(--ru-shadow);overflow:hidden}\n.ru-cfm-en .ru-cfm-card::before{content:\"\";position:absolute;inset-inline:0;inset-block-start:0;height:3px;background:linear-gradient(90deg,transparent,var(--ru-blue-lo) 25%,var(--ru-blue-hi) 50%,var(--ru-blue-lo) 75%,transparent);pointer-events:none}\n.ru-cfm-en .ru-cfm-card h3{margin:0 0 8px;font-size:clamp(17px,1.35vw,19px);font-weight:700;color:var(--ru-ink)}\n.ru-cfm-en .ru-cfm-card-note{margin:0 0 20px;color:var(--ru-muted-2);font-size:clamp(13.5px,1vw,14.5px);line-height:1.6}\n.ru-cfm-en .ru-cfm-card-note strong{color:var(--ru-ink)}\n.ru-cfm-en .ru-cfm-card-note a{color:#0a6ea6;font-weight:700;text-decoration:underline;text-underline-offset:3px}\n.ru-cfm-en .ru-cfm-card-note a:hover{color:#064f78}\n\n\/* --- Contact Form 7 skin (standard CF7 markup inherits the design system) --- *\/\n.ru-cfm-en .ru-cfm-cf7{color:var(--ru-ink);font-size:clamp(15px,1.1vw,16px)}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7{margin:0;padding:0}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form{margin:0}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form p{margin:0 0 18px}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form>p:last-of-type{margin-block-end:0}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form label{display:block;margin-block-end:0;color:var(--ru-ink);font-size:clamp(14px,1.05vw,15px);font-weight:700;line-height:1.5}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form-control-wrap{display:block;margin-block-start:7px}\n.ru-cfm-en .ru-cfm-cf7 .ru-hint{display:block;margin-block-start:4px;color:var(--ru-muted-2);font-size:13px;font-weight:400}\n.ru-cfm-en .ru-cfm-cf7 .ru-req{color:var(--ru-err);font-weight:800}\n\/* optional two-up row: wrap two fields in <div class=\"ru-f2\"> inside the CF7 template *\/\n.ru-cfm-en .ru-cfm-cf7 .ru-f2{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}\n\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form input[type=text],\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form input[type=email],\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form input[type=tel],\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form input[type=url],\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form input[type=number],\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form input[type=date],\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form select,\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form textarea{\n  display:block;width:100%!important;max-width:100%!important;min-height:48px;\n  margin:0!important;padding:11px 14px!important;\n  border:1px solid var(--ru-field-line)!important;border-radius:var(--ru-radius-sm)!important;\n  background:var(--ru-white)!important;color:var(--ru-ink)!important;\n  font:400 16px\/1.5 \"Heebo\",\"Assistant\",Arial,sans-serif!important;\n  box-shadow:inset 0 1px 2px rgba(16,33,58,.05);\n  transition:border-color .25s var(--ru-ease),box-shadow .25s var(--ru-ease);\n}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form label>input[type=text],\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form label>input[type=email],\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form label>input[type=tel],\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form label>select,\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form label>textarea{margin-block-start:7px!important}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form textarea{min-height:150px;resize:vertical;line-height:1.6}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form select{min-height:48px;padding-block:10px!important}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form input::placeholder,\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form textarea::placeholder{color:#5f6d82;opacity:1}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form input:hover,\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form textarea:hover,\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form select:hover{border-color:#4d5f76!important}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form input:focus,\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form textarea:focus,\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form select:focus{border-color:#0a6ea6!important;box-shadow:0 0 0 3px rgba(11,170,247,.22);outline:3px solid var(--ru-blue);outline-offset:2px}\n\n\/* checkboxes \/ radios \/ acceptance *\/\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form .wpcf7-list-item{display:block;margin:0 0 8px}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form .wpcf7-list-item label{display:flex;align-items:center;gap:10px;min-height:44px;font-weight:400;color:var(--ru-body)}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form .wpcf7-list-item-label{font-weight:400;font-size:clamp(13.5px,1vw,14.5px);line-height:1.5;color:var(--ru-body)}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form input[type=checkbox],\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form input[type=radio]{width:22px!important;height:22px!important;min-height:0;flex:none;margin:0!important;accent-color:var(--ru-blue)}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form .wpcf7-acceptance a{color:#0a6ea6;text-decoration:underline;text-underline-offset:3px}\n\n\/* submit *\/\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form input[type=submit],\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form .wpcf7-submit,\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form button[type=submit]{\n  display:inline-flex;align-items:center;justify-content:center;\n  width:auto!important;min-width:min(260px,100%);min-height:50px;\n  margin-block-start:4px!important;padding:0 30px!important;\n  border:1px solid var(--ru-blue)!important;border-radius:4px!important;\n  background:linear-gradient(90deg,var(--ru-blue-hi),var(--ru-blue-lo))!important;\n  color:#fff!important;cursor:pointer;\n  font:700 clamp(15px,1.15vw,16.5px)\/1 \"Heebo\",\"Assistant\",Arial,sans-serif!important;\n  box-shadow:0 10px 26px rgba(9,161,244,.28);\n  transition:transform .3s var(--ru-ease),box-shadow .3s var(--ru-ease),filter .3s var(--ru-ease);\n}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form input[type=submit]:hover,\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form .wpcf7-submit:hover,\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form button[type=submit]:hover{transform:translateY(-2px);box-shadow:0 16px 34px rgba(9,161,244,.38);filter:saturate(1.08)}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form .wpcf7-submit:disabled{opacity:.6;cursor:not-allowed;transform:none}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-spinner{margin-inline-start:12px;vertical-align:middle}\n\n\/* validation + response *\/\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-not-valid-tip{display:block;margin-block-start:7px;color:var(--ru-err);font-size:clamp(13px,1vw,14px);font-weight:700;line-height:1.5}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-not-valid-tip::before{content:\"\u26a0 \";font-weight:700}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-form .wpcf7-not-valid{border-color:var(--ru-err)!important;box-shadow:0 0 0 3px rgba(179,38,30,.14)}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7-response-output{\n  margin:20px 0 0!important;padding:14px 16px!important;\n  border:1px solid #c3ccd9!important;border-inline-start:4px solid #4d5f76!important;\n  border-radius:var(--ru-radius-sm)!important;background:#f4f7fb;\n  color:var(--ru-ink)!important;font-size:clamp(14px,1.05vw,15px);font-weight:600;line-height:1.6;\n}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7 form.sent .wpcf7-response-output{border-color:#9fd6be!important;border-inline-start-color:#0f6b4a!important;background:#eef8f3;color:#0d4f38!important}\n.ru-cfm-en .ru-cfm-cf7 .wpcf7 form.invalid .wpcf7-response-output,\n.ru-cfm-en .ru-cfm-cf7 .wpcf7 form.unaccepted .wpcf7-response-output,\n.ru-cfm-en .ru-cfm-cf7 .wpcf7 form.payment-required .wpcf7-response-output,\n.ru-cfm-en .ru-cfm-cf7 .wpcf7 form.failed .wpcf7-response-output,\n.ru-cfm-en .ru-cfm-cf7 .wpcf7 form.aborted .wpcf7-response-output{border-color:#f0b7b2!important;border-inline-start-color:var(--ru-err)!important;background:#fdf1f0;color:#8f1f19!important}\n\n\/* --- aside (dark panel) --- *\/\n.ru-cfm-en .ru-cfm-aside{position:relative;padding:clamp(20px,2vw,28px);border:1px solid rgba(19,160,238,.45);border-radius:var(--ru-radius-lg);background:linear-gradient(115deg,#011129,#052b50);color:#dce8f5;box-shadow:var(--ru-shadow-lg);overflow:hidden;transform-style:preserve-3d;transition:transform .5s var(--ru-ease),box-shadow .5s var(--ru-ease)}\n.ru-cfm-en .ru-cfm-aside::before{content:\"\";position:absolute;inset-block-start:-90px;inset-inline-end:-70px;width:220px;height:220px;border-radius:50%;background:rgba(11,170,247,.28);filter:blur(60px);pointer-events:none}\n.ru-cfm-en .ru-cfm-aside h3{position:relative;margin:0 0 12px;color:#fff;font-size:clamp(17px,1.35vw,19px);font-weight:700}\n.ru-cfm-en .ru-cfm-list{position:relative;margin:0;padding:0;list-style:none;display:grid;gap:11px}\n.ru-cfm-en .ru-cfm-list li{display:flex;align-items:flex-start;gap:10px;color:#dce8f5;font-size:clamp(14px,1.05vw,15.5px);line-height:1.55}\n.ru-cfm-en .ru-cfm-list svg{width:19px;height:19px;flex:none;margin-block-start:2px;fill:none;stroke:#52c9ff;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}\n.ru-cfm-en .ru-cfm-aside .ru-cfm-h3b{margin-block-start:26px}\n.ru-cfm-en .ru-cfm-links{position:relative;margin:0;padding:0;list-style:none;display:grid;gap:2px}\n.ru-cfm-en .ru-cfm-links li{border-block-end:1px solid rgba(148,183,214,.22)}\n.ru-cfm-en .ru-cfm-links li:last-child{border-block-end:0}\n.ru-cfm-en .ru-cfm-links a{display:flex;align-items:center;justify-content:space-between;gap:10px;min-height:46px;color:#cfe4f6;font-size:clamp(14px,1.05vw,15px);font-weight:600;text-decoration:none;transition:color .25s var(--ru-ease)}\n\/* chevron: physical borders on purpose so the arrow always points along the reading direction *\/\n.ru-cfm-en .ru-cfm-links a::after{content:\"\";width:9px;height:9px;flex:none;border-top:2px solid #52c9ff;border-right:2px solid #52c9ff;transform:rotate(45deg);transition:transform .25s var(--ru-ease)}\n.ru-cfm-en .ru-cfm-links a:hover{color:#fff}\n.ru-cfm-en .ru-cfm-links a:hover::after{transform:rotate(45deg) translate(2px,2px)}\n.ru-cfm-en .ru-cfm-alt{position:relative;margin:22px 0 0;padding-block-start:16px;border-block-start:1px solid rgba(148,183,214,.22);color:#cfe4f6;font-size:clamp(13.5px,1vw,14.5px);line-height:1.6}\n.ru-cfm-en .ru-cfm-alt a{color:#8fd6ff;text-decoration:underline;text-underline-offset:3px}\n.ru-cfm-en .ru-cfm-alt a:hover{color:#fff}\n\n.ru-cfm-en a:focus-visible,.ru-cfm-en button:focus-visible,.ru-cfm-en input:focus-visible,.ru-cfm-en textarea:focus-visible,.ru-cfm-en select:focus-visible{outline:3px solid var(--ru-blue);outline-offset:3px;border-radius:4px}\n\n\/* scroll reveal *\/\n.ru-cfm-en.ru-rv [data-ru-rv]{opacity:0;transform:translateY(18px);transition:opacity .6s var(--ru-ease),transform .6s var(--ru-ease);transition-delay:calc(var(--i,0)*70ms)}\n.ru-cfm-en.ru-rv [data-ru-rv].is-in{opacity:1;transform:none}\n\n@media(max-width:900px){\n  .ru-cfm-en .ru-cfm-grid{grid-template-columns:1fr}\n  .ru-cfm-en .ru-cfm-aside{transform:none!important}\n}\n@media(max-width:560px){\n  .ru-cfm-en .ru-cfm-wrap{width:calc(100% - 28px)}\n  .ru-cfm-en .ru-cfm-cf7 .ru-f2{grid-template-columns:1fr}\n  .ru-cfm-en .ru-cfm-cf7 .wpcf7-form input[type=submit],\n  .ru-cfm-en .ru-cfm-cf7 .wpcf7-form .wpcf7-submit,\n  .ru-cfm-en .ru-cfm-cf7 .wpcf7-form button[type=submit]{width:100%!important;min-width:0}\n}\n@media (prefers-reduced-motion:reduce){\n  .ru-cfm-en *{animation:none!important;transition:none!important}\n  .ru-cfm-en .ru-cfm-aside{transform:none!important}\n  .ru-cfm-en.ru-rv [data-ru-rv]{opacity:1!important;transform:none!important}\n}\n<\/style>\n\n<section class=\"ru-cfm-en\" lang=\"en\" dir=\"ltr\" aria-labelledby=\"ru-cfmen-h2\">\n  <div class=\"ru-cfm-wrap\">\n    <div class=\"ru-cfm-head\">\n      <h2 id=\"ru-cfmen-h2\" data-ru-rv style=\"--i:0\">Prefer to write? Send us a message<\/h2>\n      <p class=\"ru-cfm-intro\" data-ru-rv style=\"--i:1\">\n        Fill in the form and we will come back to you during opening hours. So that the first reply is already\n        a useful one, tell us what the message is about \u2014 choosing a pillow, an order, an exchange or a warranty\n        claim \u2014 and add your order number if you have one.\n      <\/p>\n    <\/div>\n\n    <div class=\"ru-cfm-grid\">\n      <div class=\"ru-cfm-card\" data-ru-rv style=\"--i:2\">\n        <h3>Contact form<\/h3>\n        <p class=\"ru-cfm-card-note\">\n          Fields marked with an asterisk are required. Your details are used only to answer you, in line with our\n          <a href=\"\/index.php\/en\/privacy\/\">privacy policy<\/a>.\n        <\/p>\n\n        <!--\n          OPERATOR NOTE \u2014 replace the [[CF7_FORM]] token below with the English Contact Form 7 shortcode,\n          e.g. [contact-form-7 id=\"XXXX\" title=\"Contact EN\"].\n          Recommended CF7 form template (visible labels, LTR, accessible):\n\n          <div class=\"ru-f2\">\n            <p><label>Full name <span class=\"ru-req\">*<\/span>[text* your-name autocomplete:name]<\/label><\/p>\n            <p><label>Phone [tel your-tel autocomplete:tel]<span class=\"ru-hint\">If you would rather we called you<\/span><\/label><\/p>\n          <\/div>\n          <p><label>Email <span class=\"ru-req\">*<\/span>[email* your-email autocomplete:email]<\/label><\/p>\n          <p><label>What is your message about? <span class=\"ru-req\">*<\/span>[select* your-subject \"Choosing a pillow\" \"Order status\" \"Exchange or cancellation\" \"Warranty\" \"Something else\"]<\/label><\/p>\n          <p><label>Order number [text your-order]<span class=\"ru-hint\">It appears in your confirmation email<\/span><\/label><\/p>\n          <p><label>Your message <span class=\"ru-req\">*<\/span>[textarea* your-message]<\/label><\/p>\n          <p>[acceptance your-consent] I have read and accept the <a href=\"\/index.php\/en\/privacy\/\">privacy policy<\/a>. [\/acceptance]<\/p>\n          <p>[submit \"Send message\"]<\/p>\n        -->\n\n        <div class=\"ru-cfm-cf7\">\n[[CF7_FORM]]\n        <\/div>\n      <\/div>\n\n      <aside class=\"ru-cfm-aside\" data-ru-tilt data-ru-rv style=\"--i:3\" aria-labelledby=\"ru-cfmen-h3a\">\n        <h3 id=\"ru-cfmen-h3a\">What to include in your message<\/h3>\n        <ul class=\"ru-cfm-list\">\n          <li><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m5 12.5 4.5 4.5L19 7.5\"\/><\/svg>Your order number, or the email address you ordered with.<\/li>\n          <li><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m5 12.5 4.5 4.5L19 7.5\"\/><\/svg>How you sleep \u2014 on your side, your back or your front \u2014 if the question is about choosing a pillow.<\/li>\n          <li><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m5 12.5 4.5 4.5L19 7.5\"\/><\/svg>The model name and the date of purchase, for an exchange or a warranty claim.<\/li>\n          <li><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m5 12.5 4.5 4.5L19 7.5\"\/><\/svg>A phone number, if you would rather talk than write.<\/li>\n        <\/ul>\n\n        <h3 id=\"ru-cfmen-h3b\" class=\"ru-cfm-h3b\">The answer may already be here<\/h3>\n        <ul class=\"ru-cfm-links\" aria-labelledby=\"ru-cfmen-h3b\">\n          <li><a href=\"\/index.php\/my-account\/\">Track an order in My Account<\/a><\/li>\n          <li><a href=\"\/index.php\/en\/shipping\/\">Shipping and refund policy<\/a><\/li>\n          <li><a href=\"\/index.php\/en\/warranty\/\">Product warranty terms<\/a><\/li>\n          <li><a href=\"\/index.php\/en\/pillow-guide\/\">How to choose an orthopedic pillow<\/a><\/li>\n          <li><a href=\"\/index.php\/en\/shop\/\">All RiseUp pillows in the shop<\/a><\/li>\n        <\/ul>\n\n        <p class=\"ru-cfm-alt\">\n          Need an answer sooner? Message us on <a href=\"https:\/\/wa.me\/972584203333\" target=\"_blank\" rel=\"noopener noreferrer\">WhatsApp<\/a>\n          or call <a href=\"tel:+972776441888\"><span dir=\"ltr\">077-644-1888<\/span><\/a> during opening hours.\n        <\/p>\n      <\/aside>\n    <\/div>\n  <\/div>\n<\/section>\n\n<script>\n(function(){\n  var roots = document.querySelectorAll('.ru-cfm-en');\n  if (!roots.length) return;\n  var mq = window.matchMedia || null;\n  var reduce = mq ? window.matchMedia('(prefers-reduced-motion: reduce)').matches : false;\n  var coarse = mq ? window.matchMedia('(pointer: coarse)').matches : true;\n\n  Array.prototype.forEach.call(roots, function(root){\n    if (!root || root.getAttribute('data-ru-init') === '1') return;\n    root.setAttribute('data-ru-init', '1');\n\n    var items = root.querySelectorAll('[data-ru-rv]');\n    if (items.length) {\n      root.classList.add('ru-rv');\n      if (reduce || !('IntersectionObserver' in window)) {\n        Array.prototype.forEach.call(items, function(el){ el.classList.add('is-in'); });\n      } else {\n        var io = new IntersectionObserver(function(entries, obs){\n          entries.forEach(function(e){\n            if (e.isIntersecting) { e.target.classList.add('is-in'); obs.unobserve(e.target); }\n          });\n        }, {rootMargin: '0px 0px -8% 0px', threshold: 0.1});\n        Array.prototype.forEach.call(items, function(el){ io.observe(el); });\n      }\n    }\n\n    \/* keep the response message reachable: move focus to it after a CF7 submit *\/\n    var out = null;\n    document.addEventListener('wpcf7submit', function(ev){\n      if (!ev || !ev.target || !root.contains(ev.target)) return;\n      out = root.querySelector('.wpcf7-response-output');\n      if (!out) return;\n      out.setAttribute('role', 'status');\n      out.setAttribute('tabindex', '-1');\n      try { out.focus({preventScroll: true}); } catch (err) { out.focus(); }\n    }, false);\n\n    if (reduce || coarse) return;\n\n    var tilters = root.querySelectorAll('[data-ru-tilt]');\n    Array.prototype.forEach.call(tilters, function(el){\n      el.addEventListener('pointermove', function(ev){\n        if (ev.pointerType === 'touch') return;\n        var b = el.getBoundingClientRect();\n        if (!b.width || !b.height) return;\n        var x = (ev.clientX - 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28px)}\n  .ru-cfq-en .ru-cfq-cta-actions{flex-direction:column;align-items:stretch}\n  .ru-cfq-en .ru-cfq-btn{width:100%;white-space:normal}\n}\n@media (prefers-reduced-motion:reduce){\n  .ru-cfq-en *{animation:none!important;transition:none!important}\n  .ru-cfq-en.ru-rv [data-ru-rv]{opacity:1!important;transform:none!important}\n}\n<\/style>\n\n<section class=\"ru-cfq-en\" lang=\"en\" dir=\"ltr\" aria-labelledby=\"ru-cfqen-h2\">\n  <div class=\"ru-cfq-wrap\">\n    <div class=\"ru-cfq-head\">\n      <h2 id=\"ru-cfqen-h2\" data-ru-rv style=\"--i:0\">Frequently asked questions about replies, orders and collection<\/h2>\n      <p class=\"ru-cfq-intro\" data-ru-rv style=\"--i:1\">\n        These are the questions people ask most before they get in touch: when we will reply, how to check an\n        order, how to arrange collection in Petah Tikva, and what to do when a product needs to be exchanged\n        or a warranty claim made.\n      <\/p>\n    <\/div>\n\n    <div class=\"ru-cfq-grid\">\n      <details class=\"ru-cfq-item\" data-ru-rv style=\"--i:2\">\n        <summary>When will you get back to me?<\/summary>\n        <div class=\"ru-cfq-answer\"><p>We reply during opening hours: Sunday to Thursday, <span dir=\"ltr\">09:00\u201317:30<\/span>. Anything sent after <span dir=\"ltr\">17:30<\/span>, on Friday or on Saturday waits for the next business day. If you need an answer straight away, <a href=\"https:\/\/wa.me\/972584203333\" target=\"_blank\" rel=\"noopener noreferrer\">WhatsApp<\/a> and the phone line <a href=\"tel:+972776441888\"><span dir=\"ltr\">077-644-1888<\/span><\/a> are the most direct channels.<\/p><\/div>\n      <\/details>\n\n      <details class=\"ru-cfq-item\" data-ru-rv style=\"--i:3\">\n        <summary>How do I check the status of my order?<\/summary>\n        <div class=\"ru-cfq-answer\"><p>Every order gets a confirmation email with an order number. You can see the status in the <a href=\"\/index.php\/my-account\/\">My Account<\/a> area of the site, or send us the order number on WhatsApp and we will check it for you. Orders go to the address entered at checkout, and delivery anywhere in Israel costs \u20aa39.<\/p><\/div>\n      <\/details>\n\n      <details class=\"ru-cfq-item\" data-ru-rv style=\"--i:4\">\n        <summary>Can I collect my order instead of having it delivered?<\/summary>\n        <div class=\"ru-cfq-answer\"><p>Yes, free of charge and by prior arrangement only. Collection is from <a href=\"https:\/\/maps.app.goo.gl\/B4VBDZGDpS2P5PQn8\" target=\"_blank\" rel=\"noopener noreferrer\">9 HaSivim St., Petah Tikva 4959370<\/a>, during opening hours. Agree a time with us by phone or on WhatsApp before you set off, so the order is packed and waiting. There is no walk-in service without an appointment.<\/p><\/div>\n      <\/details>\n\n      <details class=\"ru-cfq-item\" data-ru-rv style=\"--i:5\">\n        <summary>I got my order details wrong \u2014 can they be changed?<\/summary>\n        <div class=\"ru-cfq-answer\"><p>If the order has not shipped yet, contact us as soon as you can with the order number, by phone or on WhatsApp, and we will update the details. If the parcel has already left us, you can use the 60-night trial and follow the <a href=\"\/index.php\/en\/shipping\/\">shipping and refund policy<\/a>.<\/p><\/div>\n      <\/details>\n\n      <details class=\"ru-cfq-item\" data-ru-rv style=\"--i:6\">\n        <summary>Can you help me choose a pillow before I buy?<\/summary>\n        <div class=\"ru-cfq-answer\"><p>Gladly. Tell us how you sleep, the pillow height you are used to, and what bothers you in the morning. Our pillows are made to support the neck and help relieve pressure through the night, and we will point you to the model that suits you. You can also read <a href=\"\/index.php\/en\/pillow-guide\/\">our guide to choosing an orthopedic pillow<\/a> first.<\/p><\/div>\n      <\/details>\n\n      <details class=\"ru-cfq-item\" data-ru-rv style=\"--i:7\">\n        <summary>How do I make a warranty claim?<\/summary>\n        <div class=\"ru-cfq-answer\"><p>Email <a href=\"mailto:support@riseup-il.co.il\"><span dir=\"ltr\">support@riseup-il.co.il<\/span><\/a> with your order number, a short description of the problem and a photo of the product. Our warranty runs for three years and covers manufacturing defects. The full terms of cover are set out on the <a href=\"\/index.php\/en\/warranty\/\">product warranty<\/a> page.<\/p><\/div>\n      <\/details>\n    <\/div>\n\n    <div class=\"ru-cfq-cta\" data-ru-rv style=\"--i:8\">\n      <div>\n        <h3>Still not the answer you needed?<\/h3>\n        <p>Tell us what you are trying to solve \u2014 we will help you find the right pillow or sort out your order.<\/p>\n      <\/div>\n      <div class=\"ru-cfq-cta-actions\">\n        <a class=\"ru-cfq-btn ru-cfq-btn-primary\" href=\"https:\/\/wa.me\/972584203333\" target=\"_blank\" rel=\"noopener noreferrer\">\n          <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M20 11.5a8 8 0 0 1-11.8 7L4 20l1.4-4.1A8 8 0 1 1 20 11.5Z\"\/><path d=\"M8.7 8.1c.5 3.5 2.4 5.4 5.9 6l1.2-1.5\"\/><\/svg>\n          Message us on WhatsApp\n        <\/a>\n        <a class=\"ru-cfq-btn\" href=\"\/index.php\/en\/shop\/\">\n          <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3.2 4.7h2.2l1.8 9.1a2 2 0 0 0 2 1.6h7.2a2 2 0 0 0 2-1.6l1.1-5.9H6.1\"\/><circle cx=\"9.1\" cy=\"18.3\" r=\"1.15\"\/><circle cx=\"17\" cy=\"18.3\" r=\"1.15\"\/><\/svg>\n          See all the pillows\n        <\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <script type=\"application\/ld+json\">\n  {\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"@id\": \"https:\/\/riseup-il.co.il\/index.php\/en\/contact\/#faq\",\n    \"inLanguage\": \"en\",\n    \"dateModified\": \"2026-09-02\",\n    \"isPartOf\": {\"@id\": \"https:\/\/riseup-il.co.il\/index.php\/en\/contact\/#webpage\"},\n    \"mainEntity\": [\n      {\n        \"@type\": \"Question\",\n        \"name\": \"When will you get back to me?\",\n        \"acceptedAnswer\": {\n          \"@type\": \"Answer\",\n          \"text\": \"We reply during opening hours: Sunday to Thursday, 09:00\u201317:30. 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Three questions come up more than any others: which pillow suits the way you sleep, where your order is right now, and how to arrange an [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":9097,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9100","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact RiseUp | Phone, WhatsApp &amp; Email Support<\/title>\n<meta name=\"description\" content=\"Contact RiseUp Sleep Lab, Israel: call 077-644-1888, WhatsApp or email support@riseup-il.co.il. Sunday-Thursday 09:00-17:30. 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